Cancellation policy

3. Cancellation Policy

Cancellation Policy Some items in our store may be offered to you as a subscription, pre-orders, or membership services (Custom Pro Shops). This cancellation policy lays out how you can change or cancel these kinds of purchases.

Standard Subscriptions (Products) When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Custom Pro Shop & Vendor Platforms For our Custom Pro Shop platform, there are no contracts; you may cancel at any time. However, it is the sole responsibility of the user/vendor to manage their subscription.

• Self-Service Cancellation: You must log in to your dashboard to pause or cancel your service. It is not the responsibility of the merchant (Bear Grips) or support staff to pause or cancel your subscription, even if a written request is sent. You have 24/7 access to your dashboard to manage this.

• No Refunds on Renewals: If you have already been charged for a new month of service, there is no refund if you decide to cancel after the charge has occurred. You are welcome to continue using the services for the remainder of that billing cycle.

• Chargeback Policy: By proceeding with a Custom Pro Shop subscription, you agree that any chargeback request filed for services where the user failed to cancel via the dashboard will be contested. As the user has the ability to pause or cancel at any time, a failure to do so does not constitute grounds for a chargeback.

Pre-orders When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try Before You Buy When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.