BEAR GRIPS "STEALTH SERIES"
WHAT'S BEING SAID
How fast will you ship my product?
We ship daily Monday - Friday, we ship from 9am-5pm.
Where do my products ship from?
New! (Jan 2022): Bear Grips has contracted out to third party professional warehouses that fulfill all orders multiples times per day. All orders will be provided information when your item ships and valid tracking until it reaches your destination.
Bear Grips Warehouses are currently in Massachusetts, New Jersey, and Illinois. Our warehouse hours are 9am -5pm EST.
NEW! (Jan 2022) We have contracted third party warehouse locations in Canada, Dubai,U.A.E, and Australia for International Shipments, inventory will be limited at these locations, but items will now ship domestically for these International countries. We will continue to add more warehouse locations through 2022.
How long have you been around?
We started our business in July 2014, we have grown quite a lot since our early days, and have shipped to over 100,000 customers worldwide since our inception.
I only received one item and I ordered multiple. Did you forget my items?
When you order multiple items, we try to ship everything from one warehouse. Yet, sometimes a warehouse may be out of stock of a particular color or size, so we may use another warehouse to ship your item. This means your item will arrive in separate shipments maybe 1 or 2 days apart. If you ever need help with any order you can always reach us at Support@BearGrips.com
How can I get help on my order?
You can send an email to firstname.lastname@example.org or you can use the chat box on our website on the lower right corner, we have live agents, or if unavailable we answer in under 24 hours.
How do I wash my product?
For all items flip them inside out to avoid fading of print. For longevity we recommend hand wash with soap, and air dry. You can put in the washing machine in cold water and in the dryer on low heat. NOTE: prior to washing close all velcro closures, make sure any strings are wrapped around the product to not get tangled on other items.
How do I exchange a product?
Reach out to our customer support team with your order ID, and size and color you would like to exchange to, if you want a different product we can organize this for you as well, if there is any price difference you would either pay or be partially refunded. Reach out to email@example.com or via the chat box on the website.
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